Letter from the Director
Hello from the UW Campus,
The past months as program director have been educational,
exciting, and rewarding. Beginning at
the end of April, I visited advisory board members, faculty, and health care
leaders across the state, logging nearly 1,400 miles. The conversations were enjoyable and the
comments helpful. Summing up 23
conversations in a few words is difficult, but the following is my distillation
of common themes:
- Creating a pathway for students to be certified
in lean management, project management, and IHI, through the program, would be
- Increasing diversity in the student population,
and in teaching, is extremely important.
- Increasing the ability of graduates to work with
ambiguity and ongoing and discontinuous change is vital for future managers and
- Our industry buzzwords, “big data”, “population
health” and “analytics” came up frequently, but almost as frequently with the
caveat that we’re still defining what they mean to operations.
- We must offer students a broader view of the
industry and career prospects, not only hospital management.
We’re considering how to incorporate these ideas into the
program as we move forward. One way we
are already responding is through our commitment to diversity within the
programs. We’re proud that for the last several years, the ethnic diversity of
our students accurately reflects the NW population. We are actively pursuing initiatives to broaden
and strengthen diversity in our programs, so we continue to reflect the
population we expect in 2025. To this
end, the program, and several of our alumni, are members of the WSHEF diversity
committee co-chaired by Daniel Montanez (’14) and Gregg Davidson, CEO of Skagit
Many more exciting things are happening in the program…
This year we had 45 first-year students placed in summer
internships. Congratulations, and thank you, to Bill Dowling and Hayley
Leventhal for their work placing all of these students. As usual, some of the
students found their own internships, but for the most part, Bill and Hayley
worked with our health care community to match students with their summer
experience. Eight of these placements
are in eastern Washington. And a big
thank you to the internship sponsors for providing these valuable learning
In June and August, we celebrated the graduation of MHA and
EMHA students, respectively. In front of
family and friends, we shared a meal and stories about the program and each
other. These are two excellent cohorts
of students, who I thank for increasing the value of my UW MHA degree.
As the cohorts change, so too do the faces who teach
them. We’re excited to announce the
addition of three new Senior Lecturers to the program, Sarah Cave (’99), Kurt
O’Brien and Jeff Sconyers. They bring years of practice and teaching experience
to the program. My smile gets broader
when I think of the contributions they will make, in addition to Suzanne Wood
and Cindy LeRouge, who joined us in January and March.
Sarah, Kurt, and Jeff were hired to take the reins from some
of our senior faculty members retiring this year. Many thanks to our colleagues Will Welton, Ed
Walker, and Doug Conrad, who have, or will, retire this summer and fall. We
are thankful they will continue to be involved with the program in various ways.
We are excited to welcome the next batch of incoming students, and we are currently working on preparations for orientation and the academic year. Classes
begin in early October, and we have 28 students confirmed for the MHA class and
40 students in the EMHA class.
We’re also planning our winter alumni event. We hope to see many of you this January 14,
for an evening of education and connection. Be sure to save the date!
Dennis Stillman, MHA
Director, Graduate Program in Health Services Administration
Election Results for the MHA Alumni Association
We’re pleased to announce the newly elected MHA Alumni
Association Board of Directors. We
received 28 nominations from qualified and interested alumni, and the following
individuals were elected to the board:
- Andrea Voytko (MHA 1989)
- Bahaa Wanly (MHA 2006)
- Christine Malone (EMHA 2007)
- Jason Peterson (MHA 2010)
- Jill Langle (MHA 1997)
- Kelly Malone (MHA 1985)
- Kimberly Anderson (EMHA 2006)
- Megan Horvath (Potter) (MHA 2008)
- Michelle Hillier (MHA 1993)
- Rick Shumway (MHA 2008)
The board is scheduled to meet
in mid-October to establish the direction and priorities for the Alumni
Association. We look forward to
the work we will accomplish together, and we will keep you posted on the
The 2016 Evening for Alumni Event
Mark your calendar for this year’s Evening
for Alumni, scheduled January 14, 2016.
The program is proud to welcome guest
speaker, Richard Umbdenstock, current President and Chief Executive Officer of
the American Hospital Association.
We hope you’ll join us for an evening of
education and connection with alumni and members of the health care community.
More information and registration details will be sent this fall.
Connect with Classmates via the Alumni Directory
The Alumni Directory is now up-and-running with improved
privacy features. You can access the
directory on the Alumni pages of the MHA and EMHA websites, with your UW NetID.
If you don’t have a UW NetID, follow these steps to set one up.
- Visit: https://uwnetid.washington.edu/newid.
- Follow the prompts to create a NetID or to check
if you already have one.
- Once you’ve created your ID, submit it to the MHA
Program here so we can grant you access to the Alumni Directory.
We update the directory on the first business day of the month. Questions? Let us know at email@example.com.
MHA Faculty Lead Research Site Dedicated to Healthcare Innovation
Health Services faculty Cynthia LeRouge, Douglas
Conrad, and PhD student Ann Nguyen, were awarded the Industry/University
Cooperation Research Center Planning Grant from the National Science Foundation
(NSF) to launch a Center for Health Organization Transformation (CHOT) site at
UW. CHOT brings together researchers and industry partners from around the
nation to develop cutting-edge solutions for health care industry through
applied research projects.
A meeting of the National CHOT Industry Advisory Board is taking place
in Boston, October 8-9. If you are interested in seeing CHOT in action or
becoming a CHOT partner, this is an opportunity to attend and learn more about
the networking, research, and professional development opportunities available
to participating organizations. Contact Dr. Cynthia LeRouge for more
information at firstname.lastname@example.org or
MHA alumni are encouraged to inspire future projects and the direction
of CHOT-UW and explore potential membership. Visit
the CHOT-UW website for more information, and be on the
lookout for emails from the MHA program announcing CHOT-UW events and
Job Placement for MHA Grads
Congratulations to our 2015 graduating MHA Class. The
following students have secured job and fellowship placements. Other students will continue interviewing for
positions this summer. If any of these students will be starting in your
organization this summer or fall, please plan to connect with them.
- Ryan Horn, Manager, Administrative Operations at
Seattle Children’s Hospital
- Victor Kao, Administrative Fellow at
- Anisa Khaleel, Administrative Fellow at Texas
- Leslie Mallinger, Administrative Fellow at
- Sam Nepple, Administrative Fellow at Mercy
Health (a Division of Mercy Rockford Health)
- Yen Nguyen, University of Washington Transplant
- Aaron Rassat, Data Analyst at Washington
Association of Community and Migrant Health Centers
- Brian Reed, Seattle Children’s Hospital
- David Rettig, Administrative Fellow at Swedish
- Lisa Tat, Administrative Fellow at Sutter
Health, West Bay Region
- Sergio Vincenti, Administrative Fellow with
Sutter Medical Foundation
- Carlton Wilson, Senior Financial Analyst for
- Kelly Youngberg, Administrative Fellow for CHI
Summer Internship Placements
You may see one of our MHA students interning in your
organizations this summer. Thanks to all
of our hosting organizations and preceptors!
If you are interested in introducing an internship at your
organization next year, contact MHA Professional Development Specialist, Hayley Leventhal to
learn more about hiring one of our talented students for the summer. You can
reach Hayley at email@example.com or 206.616.2978.
Save the Date: Capstone & Research Opportunities
Join us for an opportunity to learn more about working
collaboratively on capstone and applied research projects to benefit your
organization. Using an evidence-based
problem solving approach, a team of established
executives, skilled academics, and graduate students could enhance
organizational capability to leverage opportunities, mitigate threats, and boost
innovation. We will be holding an informational meeting at the UW Club on
October 19, 2015 (5:30 – 7:30pm).
more information, contact Suzanne J. Wood, PHD, MS, FACHE at firstname.lastname@example.org.
Faculty & Staff News
Three senior faculty members have, or will, retire this
year: Will Welton (June 30), Ed Walker (June 30) and Doug Conrad (October
31). Will, Ed and Doug each played significant leadership roles in the
programs during their tenure. The program is indebted to each for their
leadership and guidance.
Join us in congratulating our colleagues on their
well-earned retirements! We’re pleased
they will each remain connected with the program in various ways. Doug will continue leading the evaluation team
for the state’s Healthier Washington Project, while Ed will continue teaching
and directing the Certificate in Medical Management Program.
Three New Faculty Join the MHA Ranks
We are pleased to welcome three new Senior Lecturers to the
program this fall: Kurt O’Brien, Jeff Sconyers and Sarah Cave. Jeff, Sarah, and Kurt are familiar faces
around the MHA program. Both Jeff and
Kurt taught in the program as clinical faculty, and Sarah is a graduate
from the MHA class of 1999.
Sarah Cave, MHA
Sarah is a new Senior Lecturer with the UW’s Graduate
Program in Health Services Administration, specializing in health care
management and strategy. She joins the faculty after 15 years in health care
administration—beginning her career at ECG Management Consultants and
Providence, and later serving in executive strategic planning and business
development roles at the system, local, and regional levels with PeaceHealth,
an integrated delivery system with hospitals, medical groups, and ancillary
services in Washington, Oregon, and Alaska. Sarah returned to the School of
Public Health in 2014 to become the Chief Operating Officer, where she was
responsible for human resources administration, facilities/space management,
strategic planning, and other operations.
Sarah is a UW MHA graduate from the class of 1999. She is an
active member of the University Sunrise Rotary Club and planning committee for
the Northwest Kidney Center’s annual Discovery Gala. She lives in Queen Anne
with her 8-year-old daughter, Maggie, and enjoys running, skiing, food, and
Kurt O’Brien, HROD
Kurt is a senior lecturer with the University
of Washington’s Department of Health Services Master in Health
Administration program. He specializes
in the areas of leadership development and coaching, interpersonal skills
development, team development, strategic planning, and conflict resolution. Additionally, he designs and conducts
workshops on topics such as Dialogue, Emotional Intelligence, Conflict
Resolution, Influencing Change, and TeamSTEPPS (and is a TeamSTEPPS master
He holds certifications in a variety of
instruments including the Myers-Briggs Type Indicator, the Emotional Quotient
Indicator (EQ-i), and the Zenger-Folkman Extraordinary Leader multi-rater
Kurt is a graduate of the U.S. Coast Guard
Academy (B.S. in Management), and he has a Master degree in Human Resources and
Organization Development (HROD) from the University of San Francisco (1997).
Jeff Sconyers, JD
Jeff Sconyers is Senior Lecturer in the Department of Health
Services. Prior to joining the faculty,
he was Senior Vice President and General Counsel at Seattle Children’s
Hospital, Seattle, for 21 years. He
graduated from the College of William and Mary with an A.B. with High Honors in
History, spent three years working towards a D.Min. degree at Union Theological
Seminary, Richmond, and received a J.D. from Yale Law School in 1982. He is past president of the Washington State
Society of Healthcare Attorneys, founding co-editor-in-chief of the Washington Health Law Manual (first
published 1996), and co-author of “Pediatric Risk Management” in ASHRM’s Risk Management Handbook for Health Care
Organizations. He is a former member
of the Board of Directors of the American Health Lawyers Association, and a
frequent speaker on topics including legal ethics, public health law and
practice, and issues affecting teaching hospitals and academic medical
centers. He served on the Advisory
Commission on Childhood Vaccines, appointed by the Secretary of Health and
Human Services, including two terms as Chair of the Commission. He is also former chair of the board of
directors of Northwest Healthcare Response Network and hold an adjunct appointment
in the School of Law. He was admitted to
practice in Washington in 1982, in Connecticut in 1984, and in Massachusetts in
1985. On a good day, he can spin gold
Faculty Publications, Presentations and Awards
Scott Coplan and David Masuda published a column in the
Journal in the Journal of Healthcare
Information Management. In Fall 2014,
Vol. 28, No. 4 issue, they examined building on caregiver empathy, not just
toward patients but among each other, to help overcome shame and embrace
courage to benefit healthcare organizations as they complete IT projects
transitioning them to new ways of caring for and engaging patients.
authored the final chapter, “Careers in Biomedical Informatics and Clinical
Computing” of the second edition of Practical Guide to Clinical Computing
In addition, Masuda was also nominated for the UW Distinguished Teaching Award
this year. Congratulations, Dave!
Adjunct in Health Services and Assistant Professor of Law, presented at several
events this spring in Alaska and Washington regarding the ACA and the King V.
Burwell U.S. Supreme Court Case. Additionally, Sallie published the following
Sallie Thieme Sanford, Mind
the Gap: Basic Health Along the ACA’s Coverage Continuum, 17 Md. J. Health
Care L. & Pol’y 101 (2014).
Sallie Thieme Sanford, The
Struggle to Bury Pre-Existing Condition Consideration, 7 St. Louis J. Health L. & Pol’y 405
Sallie Thieme Sanford, Emergency
Response: A Systemic Approach to Diaper Rash, Chest Pain and Medicaid in the Emergency
Department, 102 KY. L.J. 441
joined Health Services in March 2015 as the Professional Development Specialist
for the MHA Program. In her role, Hayley
supports the diverse needs of the MHA students through skill development
workshops, networking opportunities, speakers, and individual career
counseling. Her previous experience includes working with students in career
centers at UC Berkeley and San Francisco State University, in addition to
several community colleges. She holds a master’s degree in college counseling
from San Francisco State University and a bachelor’s from UC Berkeley.
Originally from Santa Cruz, she moved to Seattle from the bay area last year.
Minh Sum joined Health Services in July 2015 as the Program Coordinator for the MHA, EMHA and CPMM Programs. In her role, Minh supports the diverse needs of the MHA and EMHA students as they navigate through the department’s mission, content, policies, procedures and program activities. Her previous experience includes working with students and faculty at the University of Washington’s Asian Languages and Literature Department. She holds a bachelor degree in microbiology from the University of Washington.
joined the MHA Staff in June 2015. Prior to joining the MHA, Will was an award
winning photographer and communications specialist with more than five years of
experience in the field of internal and external communication. He joined the
U.S. Navy in 2009 as a Mass Communications Specialist, where he attended the
Defense Information School in Fort Meade, Maryland, and then went on to a
four-and-half-year sea tour aboard the Nimitz-class aircraft carrier USS John
C. Stennis (CVN 74). While there, Will began honing his creativity and problem
solving skills as a communications specialist, creating and overseeing the writing
of news releases, photography, and serving as liaison to distinguished
Aboard Stennis, he deployed twice with Carrier Air Wing Nine
(CVW-9) in 2011 and again in 2012 to the U.S. 7th and 5th Fleet areas of
operation in support of Operation Enduring Freedom (OEF) and Operation New Dawn
(OND). Will is a graduate of the University of Florida, where he received
a BA in Political Science with a minor in Mass Communications. He is a native
of Ft. Lauderdale, Florida, and has lived in Washington for the past six
Awards & Accolades
Lydia Bartholomew (‘02)
was awarded the Certified Healthcare Insurance Executive (CHIE) designation in
June. The prestigious designation is held by more than 1,000 health care
executives and medical directors. The CHIE designation comes after
participation in the AHIP-ELP-MD fellowship
Collin Furukawa (‘14)
was honored this past fall as one of the North Idaho Business Journal’s Top 30
Joyce Jackson (’82) received the Carolyn Helman
Lichtenberg Crest Award from the Pi Beta Phi Fraternity for Women for her
leadership in kidney health and disease.
Class of 1989
Myra Tanita announced her retirement as Chief Operating
Officer at Fred Hutch, effective December 2015.
Class of 1990
Lisa Parent started working as Director Revenue Cycle in
Spring 2014 for Singulex, a biotech company located in Alameda,
Class of 1996
Jessica Berrett celebrated her 5 year anniversary with Dart
NeuroScience. She is currently the Director of Clinical Data Management.
Class of 1998
Geoff Austin was recently named Interim Executive Director of the University of
Washington Medical Center.
Class of 2009
Delores Kannas' capstone project was published in the Annals of the American Thoracic Society: Improved Analgesia, Sedation, and Delirium Protocol Associated with Decreased Duration of Delirium and Mechanical Ventilation. American Thoracic Society Vol 11, No3, pp 367-374, Mar 2014.
Class of 2001
Katerie Chapman was promoted to senior vice president and hospital
administrator at Virginia Mason, a Seattle-based hospital and health-care network.
Chapman was previously vice president of perioperative and support services at
Class of 2002
Lydia Bartholomew, M.D., was
elected vice president of the Washington Academy of Family Physicians (WAFP) at
their annual meeting in May. With more than 3,200 members, WAFP is the largest
medical specialty organization in Washington State.
Class of 2003
Dr. Bernice Hecker retired from her position as Executive
Medical Director, Medicare Parts A&B, Mid-January, 2015. She currently
works as a private consultant for government agencies and selected private
clients. On a personal note, she is engaged to be married in October, has sold
her Seattle home, and moved to Mercer Island.
Class of 2008
received a promotion in
March 2015 at University of Utah Health Care.
He is now an Associate Executive Director within the health system. His
oversight includes system responsibility for the Clinical Neurosciences
Center, Perioperative Services, Trauma Services, Imaging Services, Spine Services, and Supply Chain Management.
Class of 2012
Beth Zborowski was recently named Executive Director of Washington
Class of 2014
Lee Thornhill joined Seattle & King County Public Health
Department’s Assessment, Policy Development, and Evaluation (APDE) unit as a
Health Reform Evaluator and Social Research Scientist. His primary project is a
Public Health Service and Systems Research (PHSSR) study to assess the association
of Washington State’s regional health collaborative activities (Accountable
Communities of Health) with improved health and criminal justice outcome for
adults with complex medical and social needs.
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